Thank You Cards

Jackie was exceptional! She went above and beyond to make sure we had the best car buying experience possible. KPT is a top notch dealership with everything you could need down to the play area that kept my six year old from bouncing out the walls while waiting on us to purchase not one but two new cars.

Sincerely,

Marjorie Matheny

Eddy was very courteous, extremely knowledgeable about the vehicle. The purchase could not have been more simple, and the sales person made it a breeze.

Jerry Coble

Kenny was a very approachable person and listen to what I was looking for. My second purchase with him and it always feels like a close friend. I will tell family, friends, and co-workers about Kenny. My vehicle was clean and fully gassed.

Decision Smith

It was real pleasure to work with Darryl Carter when we purchased our New Sienna. He was outgoing and very knowledgeable on all the vehicle’s systems and he provided clear answers to our numerous questions. He cheerfully demonstrated those systems that we initially found confusing and made our test drive a piece cake. The car was immaculate and ready to go.

Charles Alldredge.

Austin was very considerate of my time and concerns. Extremely knowledgeable about the vehicle. He answered all my questions on several models of Toyotas. I would not hesitate to send anyone to him as I feel he would do an awesome job. This is my third vehicle from KPT in the less than 8 years.

Shirley Harper

Dear Mr. Pierson,

This is a very satisfied customer letter.

On the 4th of May, my wife and I entered your dealership with thought of buying a replacement vehicle for a 2004 Corolla, bought in 2003. We were introduced to "Jackie" Saint-Pierre, and a polite, no pressure, professional service started. We looked at a Prius V, a RAV 4 and a Corolla LE. The Prius was eliminated because of the horizontally split back window, I found it too distracting. The RAV 4 was also turned down; we didn't need a second wagon. Our other car is a 2009 Venza and my wife, who drives more than I do,loves it. This process got us to a new Corolla. Jackie found the vehicle with various options that met my needs for transpiration. Thank you very much!

So why am I satisfied customer? I have owned several fine cars over the years; an Impala, Chevy Station Wagon, Two Ford Station Wagons, A Sunbeam Alpine, several motorcycles, Nissans, Hondas, Mazdas, two Saabs and a BMW. The purchase of the 2013 Corolla with Jackie's help is the first time that I did not feel uneasy with the seller. For the first time, I am satisfied and a happy driver. If I were Jackie's boss, I would find a way to reward her.

My experience with your dealership continued with Bridget Farmer during the financial phase. I came fully prepared to hand her an approved check from my credit union to complete the transaction. She found a low rate payment plan that is most satisfactory. She, like Jackie, is polite, knowledgeable and had the answers when questions were asked. Her financial acumen is at the top of the class.

Jackie and Bridget are professional women. Their performance, I am sure, is a reflection of your leadership, top of the line. Keep these two women and your dealership will continue to be the best.

Sincerely,

Charles Metzler

 

July 27, 2013

Dear Mr. Pierson,

I am a first time proud Toyota owner as of July 18, 2013 and since I am not too savvy on the computer, I am sending my survey to you in writing.

Having seen so many of your commercials expressing service as the predominant feature of your dealership, I knew I wanted to give my business to one that would honor it.

My experience was well rewarded through working with Jackie Saint Pierre and Ray Denton for they made my time at your dealership a pleasure.

My Rav4 Limited has many unknowns to me and I am totally intimated and nervous being its owner.Jackie has given one two "classes" of instruction while I continue reading the manual and writing questions. She is very patient with this senior, senior citizen which I appreciate. She has assured me she will be available for further "classes" when needed.

I look forward to future continued services as I learn to enjoy my car.

Thank you, Keith Pierson Toyota, Jackie and Ray.

Jane Houton

 

 

Dear Keith,

Thank you so much!

The Tundra truck is a perfect ride for our son. Our gratitude to you for your kindness and making a situation virtually ideal. Your staff members were a pleasure to work with! It is very refreshing to know people like you and Herb!

Most Sincerely,

Sharon and Terry Robinson

 

 

Mr. Pierson,

My husband and I recently purchased a Camry and I want to let you know this was the most pleasurable and rewarding experience we've ever had when buying a car.

I watch your commercials every morning during the morning news broadcast and after witnessing firsthand the professionalism and pleasantness we received from your employees, I can honestly tell my friends, every word that is spoken from your customers is 100% TRUE!

You should be proud to know that your staff exemplifies the characteristics that every employee strives to achieve when it comes to how you want your customers treated.

My salesman, Curtis, was at his first day of work when my daughter and I came to your dealership to test drive a vehicle on a Friday night. I knew before I left that evening, that I would return with my husband to seal the deal. Curtis exceeded my expectations with his pleasant personality, along with his patience, in helping me select a vehicle that would best suit my style.

YOU HAVE A WINNING TEAM!

Just Can't Thank You Enough,

Kenny and Donna Argo

 

Dear Mr. Pierson,

My name is Scott and I am a recent customer of your dealership. I wanted to take the opportunity to provide you feedback on my experience, but beforehand let me give you some background information.

I have been a 2006 Toyota Tundra owner since February 2007, and have been thoroughly pleased. I have 270,000 miles on in and it still runs like a dream. My plan has been to pay myself a car payment of $500 per month ever since it was paid off 2.5 years ago, so that I would have a sizeable down payment on a new Tundra. The old one was to go to my son that is 14 when he turns 16 in a year and a half. Needless to say, I was not in any hurry to buy a new truck, because I still had time. Well, that leads me to my experience at Keith Pierson Toyota.

I heard that Toyota was offering 0% on Tundra's so I thought that I would test the water to see what was out there. I live in Fleming Island, so I though that I would visit my local dealer and that is of course, yours. (By the way, I've never set foot in your doors until that day.) So on Wednesday, April 10, 2013 I walked into your doors. I was promptly met with a smiling face of a man named Alex Boyle. Alex first sat down with me to uncover my wants and needs and to create a road map to determine how we would spend our time together. After gathering what was important to me, he pulled up a beautiful Tundra Crew Max Platinum Edition, but it wasn't quite what I was looking for. Yet, in the corner of my eye, I saw an awesome black Tundra Crewmax Xsp-X, and Alex informed me that Toyota had created that package and that they did not make many of them. It was exactly what I wanted on every detail except one?Color. I wanted it in white. Again, I was not in any hurry to purchase, I had time as you know.

So now the rubber was beginning to meet the road so to speak, and Alex with out pressuring me, was able to show teamwork and collaboration by working with his peers and finding for me, a white version of the exact truck that I had been dreaming of for the past several years. I had never seen or heard of the Xsp-X package and now I was talking about buying one. Alex's sense of professionalism, work ethic, and business acumen made my dream truck become a reality. He took his personal time to locate, pick up, return and deliver my 2013 white Toyota Tundra Crewmax Xsp-X by 7:30 PM that same night. With all of this being said, Alex has exemplified the model sales person, not only while I was in the dealership but has followed up with me several times to ensure that my positive experience continued.

Your dealership and all of its employees made my Dream a Reality. I want you to know that your Sales Management Team including Asif and Efrain also were exceptional and worked hard to make me happy,. Bob in Finance made the painful part of buying a car a joy and is definitely a huge asset to your organization. Lastly, Tom in the Service Dept. is extremely professional and I look forward to dealing with him for all of my service needs.

By the way, I have been in Medical/Pharmaceutical Sales for 20 years and it is not easy to impress me in the way that Keith Pierson Toyota has.,

Thank you.

Scott